« Disputes - Processing complaints - Mediation:
Complaints
In order to be taken into account, any and all complaints must be made within the two (2) days following:
Complaints should be sent:
All complaints must be justified and supported by evidence of the harm suffered, such as a delivery slip and photos of the package received, etc.
Refunds
After analysing and accepting the complaint, Le 39V agrees to reimburse the Client. Any refund will be made in the shortest possible delay, at the latest within 30 days of the date on which the refund is approved.
The refund will be credited to the bank account of the Client who placed the order.
The privileges obtained from purchasing the product shall be cancelled in the event of its refund.
You can also decide to resort to an alternative resolution process through a dispute mediation procedure. There are several options available, as described below:
Mediation
In accordance with Article L.612-1 and subject to Article L.152-2 of the Consumer Code, within a period of one year from the date of their written complaint, the consumer has the right to request an amicable resolution by mediation. This shall be made to:
SAS Médiation Solution
222 chemin de la bergerie, 01800 Saint Jean de Niost
Website: https://www.sasmediationsolution-conso.fr
Email : contact@sasmediationsolution-conso.fr
Online Dispute Resolution Platform:
In accordance with Article 14 of (EU) Regulation no. 524/2013, the European Commission established an Online Dispute Resolution platform. This platform facilitates the independent out-of-court settlement of online disputes between consumers and businesses in the European Union. This platform can be consulted via the following link: https://ec.europa.eu/consumers/odr/
